Before you contact Technical Support, make sure that:
- Your networking software and all (non-Entegrity) servers
are working properly.
- You have read the applicable product
documentation.
- You have searched the knowledgebase
for technical notes related to your question.
- You are entitled to technical support (For more information
on support services and maintenance plans, see our description
of support options.)
The
submittal form allows you to easily submit information
regarding your problem by providing drop-down menus of common
answers to questions about your problem.
We recommend that you use the Web form or e-mail when contacting
Entegrity Technical Support. The Web form and email offer
exposure of your problem to many individuals beyond the support
team, and therefore is the best forum for sharing information.
Contact Information
Web and Email
Telephone and Fax Numbers
Voice Telephone Numbers
| Toll-free (U.S. Only) |
1-888-368-3555 ext. 2702 |
| Other countries |
+1-603-888-1473 ext. 2702 |
Fax Numbers
| Central fax: |
+1-603-888-1650 |
Support Hours
Standard Support Hours:
Monday through Friday, excluding holidays, 8:00 a.m. - 6:00
p.m. (Eastern Time).
Extended Support Hours:
For critical problems, 24 hours a day, 7 days a week.
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